AUTOHAUS STEBEL SERVICE SURVEY

 

 

We appreciate your assistance in our effort to improve and maintain the Quality of our Services. It is a well known saying; you canít not fix things, if you donít know they are broken.  That does not mean that our service is broken but we want to tailor or services to our customers and we feel it is important to know what our Customers want and how you feel about your experience at AUTOHAUS STEBEL INC.

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Name:      

Address: 

Phone #:    

Vehicle Make and Model:

Your E-Mail address:   

Date when you picked up your Vehicle:

Invoice or Repair Order #: (optional)   

 

 

When you dropped off your Car, did you feel you where treated professionally and did our Service Personnel take enough Time to answer all your questions?

 Yes or  No: 

If no, please explain:

 

 

 

Did you receive your Estimate in a reasonable Time?

 

Yes or No: 

If no, please explain:

 

 

Were the Estimate and the needed Repairs explained to your satisfaction?

 

Yes or No: 

If no, please explain:

 

 

 

Did we stay within our Estimate?

 

Yes or No: 

If no please explain:

 

 

 

Were Repairs done to your satisfaction?

 

Yes or No:

If no, please explain:

 

 

 

How do you rate our Pricing?

 

Low, Fair or Expensive: 

If expensive, please explain:

 

 

 

Do you feel that we finished your Vehicle in a timely manner?

 

Yes or No: 

If no please explain:

 

 

 

Did we get your Vehicle dirty?

 

Yes or No: 

If yes please explain:  

 

Do you feel that your Phone calls were returned in a timely manner?

 

Yes or No: 

If no please explain:

 

 

 

If you had contact with a technician, did the technician behave in a professional manner and would you have a preference regarding which of our Technicians work on your Vehicle?

 

Yes or No: 

If no please explain:

 

 

 

Did you use our Shuttle Service?

 

Yes or No: 

 

 

If yes was it a pleasant experience?

 

Yes or No: 

If no please explain:

 

 

 

How do you rate our overall performance regarding your repairs?  1 being dissatisfactory, 6 being perfect.

 

Your rating: 

 

 

Do you think that this survey is a benefit to you as the Customer?

 

Yes or No: 

If no please explain:

 

 

 

Do you plan to return to AUTOHAUS STEBEL for your future Car Repair and Service needs?

 

Yes or No: 

If no please explain:

 

 

 

 

 

 

 

 

Thank you for participating, your AUTOHAUS STEBEL Management

 

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